Refund policy

Because plants are perishable goods, we have a no return policy. However, we do offer a Live Arrival Guarantee. 

*For the Live Arrival Guarantee to apply, your package must be opened within two hours of delivery, and photo/video proof of plant being DOA must be sent to Corey@aroidlifeco.com immediately following the opening of the package. Any changes buyer makes to the plant such as, but not limited to, repotting, cutting, or removing any portion of plant nullify this guarantee. Please note the Live Arrival Guarantee does not apply to cosmetic damage to leaves or stems - it only applies to plants that are dead on arrival.

You can always contact us with any questions or concerns at corey@aroidlifeco.com.

Damages and issues

We ship only healthy plants, that we ourselves would want to receive and we pack them with the utmost care. We cannot be held responsible for damages caused by delays in transit, mishandling of packages, or extreme weather. Please inspect your order upon reception and contact us immediately if the item is dead or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Refunds are issued only in the case of an order being cancelled within 24 hours, or if a plant is dead on arrival and a replacement is not being sent. We will notify you once we’ve received a request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at corey@aroidlifeco.com.