Shipping policy

All plants are shipped Monday through Wednesday to avoid being stuck in the mail over the weekend. Heat packs and insulation are included when needed.

Orders are able to be held due to inclement weather or travel - just let us know if you need this.

We offer and strongly encourage expedited shipping.

We are not liable for cosmetic damages caused during, or as a result of shipping. 

Because plants are perishable goods, we have a no return policy. However, we do offer a Live Arrival Guarantee. 

*For the Live Arrival Guarantee to apply, your package must be opened within two hours of delivery, and photo/video proof of plant being DOA must be sent to Corey@aroidlifeco.com immediately following the opening of the package. Any changes buyer makes to the plant such as, but not limited to, repotting, cutting, or removing any portion of plant nullify this guarantee. Please note the Live Arrival Guarantee does not apply to cosmetic damage to leaves or stems - it only applies to plants that are dead on arrival.